Shape the build phase
We're in setup mode, whoever joins now shapes the culture and the processes.
We're building a team that doesn't just answer calls, it accompanies processes. In Neu Wulmstorf and in Türkiye.
We're in setup mode, whoever joins now shapes the culture and the processes.
Nobody is thrown into the deep end. Scripts, processes and escalation paths are documented.
German, English, Turkish, bring one of those languages and you're welcome.
Values
Three principles, in every call, every ticket, every day.
Every caller is taken seriously, regardless of topic, language or time of day.
We treat customer contact as what it is: a token of trust we intend to keep.
We listen, clarify, resolve. Escalation is the exception, first-contact resolution is the standard.
We are not hiring publicly right now, but we are scaling steadily.
„Speculative applications are explicitly welcome."
Share your current process. We will show you exactly where we can relieve your availability immediately and sustainably.